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FAQs

General Information

Who is OGX®?

OGX® is for all of us who aspire to make better choices. Our salon-inspired formulas contain exotic, active ingredients. Plus, they smell absolutely amazing. Our mission? We will never sacrifice performance in our quest for sustainability.

Where can I buy OGX®?

OGX® products can be found in most major retailers and online. The Nicole Guerriero Holiday Collection will be available on our website for a limited time only. Please visit our Where to Buy page to find a retailer near you.

You can find a variety of OGX collections at Continente, Continente Model, Continente Bom Dia and Continente Online. Find the products you are looking for on Continente Online

Do OGX® products contain sulfates?

The vast majority of OGX® products contain non sulfated surfactants. Beginning in 2014, Vogue created a handful of shampoos – Coconut Water, Vitamin E, Vitamin B5, Eucalyptus Mint, Tsubaki Blossom, Heavenly Hydration Cherry Blossom, Bamboo Fiber Full, and O2 – that contain one sulfate, Ammonium Lauryl Sulfate (ALS).

The vast majority of OGX® products contain non-sulphated surfactants. In addition, the brand OGX (R) also has a series of shampoos, created from 2014, containing ammonium lauryl sulfate (ALS) which includes the following products: Coconut Water, Vitamin E, Vitamin B5, Eucalyptus Mint, Tsubaki Blossom, Heavenly Hydration, Cherry Blossom, Bamboo Fiber Full and O2.

Do OGX® shampoos and conditioners contain parabens?

Some of our products do contain parabens. We would recommend checking the ingredients list either on our website or on the back of the product to see if it includes parabens.

Are your shampoos and conditioners pH balanced?

Yes, OGX® products are pH balanced.

  • OGX® Shampoos: between 4.0-6.5
  • OGX® Conditioners: between 3.5-6.0
  • OGX® Body Washes: between 6.0-7.0
  • OGX® Lotions: between 6.5-7.5
Are OGX® products tested on animals?

OGX® does not initiate animal tests on either finished products or ingredients whether directly or indirectly. All ingredients used are carefully monitored. All suppliers are requested to confirm that their materials have not been tested on animals. Ingredients which do not have this data supplied for them are not used in any products. OGX® is against the suffering endured by animals when ingredients and products are tested. We support suppliers and organizations that are developing alternative methods of testing without using animals.

Are OGX® products gluten free?

We are fully committed to your safety. Four of our products contain Hydrolyzed Wheat Protein (Gluten): OGX® Thick & Full Biotin & Collagen, OGX® O2 Line, OGX® Niacin and Caffeine Root Stimulator Spray, and OGX® Bamboo Fiber-full Thickening Root Booster. Therefore, we are unable to claim our facility is gluten-free. There is a possibility of contamination during the manufacturing process. We do not guarantee that our products are completely free of ingredients that may elicit an allergic reaction.

Which OGX® collection should I use for my hair type?

OGX® has a variety of products and collections to help you look your best! Feel free to browse our products by your hair type, hair benefit or even your mood to help you decide which OGX® product best suits your need or desired look. You can also mix and match our products for added hair benefits.

Do you have any samples or coupons?

Unfortunately, we do not have any coupons or samples at this time. Please check the Sunday sale papers. Frequently, stores like Walgreens and CVS run a sale or rebate on our items. You can also check our social pages for any special promotions!

What if I didn't find my question here?

If you have a question that’s not answered in our FAQs, we want to hear it. Simply send your question via our Contact UsContact UsContact Us page or find us on social!

If you have a question that’s not answered in our FAQs, we want to hear it. Simply find and reach out to us on social!

Is my information secure?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

I am unsure how to use the Argan Oil of Morocco Intense Moisturizing Treatment?

For suggested use of this product please visit this link: Argan Oil of Morocco Intense Moisturizing Treatment Instructions.

Online Orders

How long will the limited edition products be available on www.shop.OGXbeauty.com?

Our limited edition products will be available only for the holiday season. We’re always adding great new offers to our site, so make sure to check back often!

Where can I place an order?

To order for our limited edition products, please visit shop.OGXbeauty.com. Happy shopping!

How can I check the status of my order?

To check the status of your order, please visit shop.OGXbeauty.com and login to your account or look up your order using your email and order number.

How do I know if an item is available?

We update our inventory regularly. If an item is unavailable, it will be reflected on the product page.

What if I am having trouble ordering from your online store?

Sorry about that! Please visit our Contact Us page or refer to the Shop FAQs on shop.OGXbeauty.com.

Billing

What forms of payment do you accept?

At this time we can accept the following forms of payment: Visa, Mastercard, Discover, American Express, and PayPal.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I modify or cancel my order after it is placed?

We work hard to process and ship your order as quickly as possible. If you need to modify or cancel an order, please refer to the Shop FAQs on shop.OGXbeauty.com and we will do our best to intercept it.

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

How do I change my billing and/or shipping address?

If your order is shipping to an incorrect address please visit our Contact Us page or refer to the Shop FAQs on shop.OGXbeauty.com. Note that we work hard to process and ship your order as quickly as possible, so it may be difficult for us to adjust the shipping address after an order is processed.

To edit your billing and/or shipping address, follow the directions above in “Where do I make changes to my account?”, and select the “Address Book” section. Once you’re there, you’ll be able to add, edit, or remove addresses used for billing and shipping.

Where do I make changes to My Account?

To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.

Shipping

Where does OGXBeauty ship?

We currently ship via UPS to continental U.S. addresses only. Unfortunately, at this time we are not able to ship orders to P.O. Boxes, Alaska, Hawaii, Puerto Rico, and Canada.

Orders are processed and shipped on business days only (Monday-Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.

What are the OGXBeauty shipping options?

We offer two different UPS shipping speeds:

Standard (5-8 business days): $5.95
Expedited (2-3 business days): $12.95

FYI! Standard shipping is free when you spend $50 or more – so you can get the complete limited edition collection!

When will my order ship?

Standard: Orders placed by 2pm ET Monday-Friday with standard shipping should be processed and shipped within 1-2 business days.

Expedited: Orders placed by 2pm ET Monday-Friday with expedited shipping will be delivered within 2-3 business days from the order’s ship date. Most expedited orders are processed and shipped the same business day.

Returns & Exchanges

What is your return policy?

If for any reason you are not completely satisfied with your purchase and would like to return or exchange, please visit our Contact Us page or refer to the Shop FAQs on shop.OGXbeauty.com within 30-days of receipt. Please note, shipping costs for any returns are not reimbursed unless there was a shipping error or product damage.

What should I do if there is a shipping error or damage?

Please visit our Contact Us page or refer to the Shop FAQs on shop.OGXbeauty.com if your order arrived damaged or you received the wrong product. We’ll help get your order sorted out and make sure you get the OGXBeauty product you ordered!

Contact Us

How do I contact Customer Service?

Please visit our Contact Us page.

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